Senior Systems Administrator

3 weeks ago


Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time
About the job Senior Systems Administrator

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Senior Systems Administrator, your tasks involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

Service Delivery (Operations)

  • Technical ownership of assigned clients
    • Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
    • Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies
  • Ownership and resolution of escalated client technical issues
    • Includes working with clients and their vendors until resolution is reached
    • Escalations focus on infrastructure and critical business impacting issues
  • Documentation and network diagram creation and updates
  • Change control approval
    • Reviewing changes written by other engineers
    • Writing changes for complex tasks to be executed by other engineers
    • Changes follow established processes and/or industry best practices
  • Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome
  • Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
  • Participate in 2nd Level on-call rotation
    • 2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve

Strategic and Account Management

  • Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements
  • Speak both to a wide array of technologies in-depth as well as to C-level executives
  • Reviewing project scopes for existing customers
    • Technical validation of project plan
    • Understand business-case and ensure project plan meets the needs of the client
  • Participate in technical account management and other client calls as needed

Leadership and Soft Skills

  • Translate technical information and articulate findings and next steps clearly to peers, management, and clients
  • Identify and appropriately document and present potential improvements to internal process and procedure to improve customer satisfaction and engineering efficiency
  • Mentoring junior and mid-level engineers
    • Provide articulate and appropriate guidance empowering them to solve issues with confidence
    • Assist in fostering the development of soft skills
    • Provide guidance on career development as requested

QUALIFICATIONS:

  • At least 7 years of solid experience as a Sr. Systems/Network Administrator with increasing responsibilities; managed services experience preferred
  • Technical subject matter expert on MSP products
  • Strong knowledge of system security, including intrusion detection and data backup/recovery
  • Expertise in desktop and server support, network configurations, and hardware troubleshooting
  • Ability to work in a fast paced, challenging environment with a diverse client base
  • Strong analytical and end to end problem identification, management, and resolution skills
  • Proficiency in the following technical disciplines with a mastery of at least two:
    • VMware Systems Administration
    • Windows Server Systems Administration
    • Exchange Administration (On-Premise, Hybrid, Office 365)
    • Office 365 Administration
    • Azure administration
    • Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)
    • LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki)
    • Wireless Administration (Meraki, Cisco)
    • Server Infrastructure Administration
    • SAN/NAS Administration
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