Remote Customer Service Role
1 day ago
We're looking for enthusiastic individuals with strong communication skills, who can handle inbound and outbound calls professionally and efficiently. As a Remote Customer Service Representative, you'll be responsible for resolving customer issues on the first call through effective problem-solving, researching and retrieving information across systems to support customer needs, accurately documenting interactions and process claims, guiding customers through options to find the best solutions, following scripts, policies, and procedures while using available resources, protecting customer privacy and handling sensitive information appropriately, escalating complex issues to the appropriate team members, staying current with training, updates, and program knowledge, and maintaining consistent attendance and adhering to scheduling requirements.
Requirements- A high school diploma or equivalent is required. Previous call center experience and work-from-home experience are also preferred.
- You should have a strong command of the English language and be able to type at a speed of 20+ WPM.
- Familiarity with Windows operating systems and basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) are necessary.
- Excellent interpersonal skills and ability to multitask and self-manage effectively are essential.
- HMO Coverage with a dependent is offered.
- Dental Coverage with in-house dental assistance worth ₱5,000 is also provided.
- Free meals during training are included.
- Career growth and learning opportunities are available.
- Allowances for rice, clothing, laundry, and meals are offered.
- Performance and loyalty bonuses are awarded.
- Disinfection and safety measures in the workplace are implemented.
- Employee shuttle services and company retreats and off-site events are organized.
- Social engagement, recognition gifts, and incentives are provided.
MCI provides reasonable accommodation to qualified applicants or employees with disabilities where feasible. We're committed to a diverse, equal opportunity work environment and welcome applications from all qualified candidates.
Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
As a Remote Customer Service Representative, you'll enjoy a competitive compensation package, career growth opportunities, and a supportive work environment. If you're passionate about delivering exceptional customer service and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.
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