Customer service

12 hours ago

Antipolo City, Calabarzon, Philippines Tokyu Enterprises OPC Full time ₱200,000 - ₱300,000 per year

About the role

As a Customer service representative at Tokyu Enterprises OPC', you will be the first point of contact for our valued customers. In this full-time position based in Antipolo City Rizal, you will be responsible for handling inbound calls and delivering exceptional customer service to ensure a positive brand experience.

What you'll be doing

Respond to customer inquiries and complaints in a professional and courteous manner Troubleshoot and resolve customer issues in a timely and efficient way Log all customer interactions and maintain accurate records Identify opportunities to improve customer service processes and suggest recommendations Proactively follow up with customers to ensure satisfaction Collaborate with cross-functional teams to address customer needs

What we're looking for

Excellent verbal and written communication skills Strong problem-solving and critical thinking abilities Proficiency in using customer service software and systems Ability to multitask and work in a fast-paced environment Commitment to delivering exceptional customer service Minimum 1 year of experience in a customer service or call centre role

What we offer

At Tokyu Enterprises OPC', we are committed to supporting our employees' growth and development. In this role, you will have the opportunity to build your skills and advance your career. We offer competitive compensation, comprehensive benefits, and a collaborative work environment. Join our team and be a part of our mission to deliver outstanding customer experiences.

About us

Tokyu Enterprises OPC' is a leading provider of customer service solutions in the Philippines. Our commitment to excellence and innovation has made us a trusted partner for businesses across various industries. We are a dynamic and fast-paced organization that values teamwork, creativity, and a customer-centric approach.

Apply now to become our next Customer service representative

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