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Customer Service Operations Lead

1 week ago

Cebu City, Central Visayas, Philippines CallTek Full time

Job Summary

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This Quality Assurance and Training Specialist position is perfect for someone who wants to make a real impact on our customers' experiences. As a key member of our team, you'll be responsible for developing and implementing quality assurance processes, providing training and coaching to our customer service representatives, and analyzing performance metrics to identify areas for improvement.

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Key Responsibilities:

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  • Quality Assurance: Develop and implement quality assurance processes to ensure high-quality customer interactions.">
  • Training and Coaching: Provide training and coaching to customer service representatives to enhance their skills and knowledge.">
  • Performance Analysis: Analyze performance metrics to identify areas for improvement and develop strategies to address them.">
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Requirements:

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  • Mastery of network equipment such as APs, switches, and gateways.">
  • Minimum of 1 year experience as Tier 2 TSE.">
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About CallTek

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At CallTek, we're committed to delivering exceptional customer experiences through innovative solutions and dedicated professionals like you.