Customer Experience Champion

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time $18,000 - $24,000

About the Role:

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Success and Account Management teams, you will play a pivotal role in delivering exceptional customer experiences.

  • You will be responsible for providing expert guidance to users on our software, facilitating seamless onboarding processes, and conducting training sessions to optimize their utilization of the platform.
  • As the frontline support for users, you will work closely with internal teams to escalate and resolve complex technical issues efficiently.
  • You will also collaborate with Customer Success Managers and the Operations team to align our service level with company strategy, ensuring consistent delivery of service that surpasses customer expectations.
  • In addition, you will identify recurring issues and gather customer feedback to contribute to product improvement, providing valuable insights.
  • You will assist the broader Customer Success team with various ad-hoc client projects such as usage and adoption reporting, presentation creation, and account analysis.

Key Responsibilities:

- Provide expert guidance to users on our software

- Facilitate seamless onboarding processes

- Conduct training sessions to optimize user utilization of the platform

- Work closely with internal teams to escalate and resolve complex technical issues

- Collaborate with Customer Success Managers and the Operations team to align service level with company strategy

- Identify recurring issues and gather customer feedback to contribute to product improvement

Requirements:

- Deep expertise in software and ability to deliver engaging training sessions

- Strong problem-solving skills to efficiently address complex technical issues

- Excellent communication and interpersonal skills

- Ability to work collaboratively in a fast-paced environment

What We Offer:

- Competitive salary and benefits package

- Opportunities for professional growth and development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

How to Apply:

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