Exceptional Customer Experience Representative
22 hours ago
A leading go-to-market solution for revenue teams is seeking a Product Advocate to deliver exceptional customer experiences.
This role involves leveraging product expertise and strong communication skills to troubleshoot and resolve customer issues, optimize support processes, and contribute to a values-driven culture.
The Product Advocate will handle customer inquiries in digital and voice channels, ask thoughtful questions to troubleshoot and resolve customer issues, and stay up-to-date on product changes, new features, and integrations.
Key Responsibilities:
- Provide technical and product support to customers through various channels.
- Troubleshoot and resolve complex customer issues, escalating them effectively when necessary.
- Stay current on product knowledge, including new features and integrations, to provide expert support.
- Collaborate with peers to validate workflows and identify patterns in customer feedback to inform internal discussions.
Required Skills:
- Technical troubleshooting and bug triage support experience.
- Proficiency in operating systems, particularly Windows and Mac OS.
- Ability to perform software troubleshooting for various applications.
Benefits of Working at the Company:
As an AI-native company built on a culture of continuous improvement, we are driving productivity for our customers. We expect the same mindset from our team.
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