Exceptional Customer Experience Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱59,732 - ₱129,567
Job Opportunity

We are seeking a skilled professional to fill the role of Customer Service Agent. As a representative of our organization, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.

  • Key Responsibilities:
  • Handle incoming and outgoing calls with professionalism and efficiency.
  • Resolve customer issues in a timely manner using effective problem-solving techniques.
  • Conduct research to gather information and support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through available options to find suitable solutions.
  • Follow established procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Elevate complex issues to relevant team members.
  • Maintain current knowledge of training updates and program requirements.
  • Qualifications:
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Previous call center experience is necessary.
  • Familiarity with working from home is essential.
  • Strong command of the English language is required.
  • Typing speed of 20+ WPM is expected.
  • High-speed internet connection is mandatory.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is necessary.
  • Familiarity with Windows operating systems is expected.
  • Skilled in troubleshooting and follow-up is required.
  • Able to multitask and self-manage effectively is necessary.
  • Excellent interpersonal skills are required.
Benefits

We offer a competitive compensation package and a range of benefits including health coverage, dental services, training, career growth, allowances, bonuses, and employee recognition programs.

We value diversity and believe it is an asset to our employees, our company, our customers, and our community.

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