Digital Customer Experience Specialist

6 hours ago


Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱400,000 - ₱800,000
About the Role

As a Digital Sales Representative, you will play a pivotal role in delivering exceptional customer experiences and driving sales growth. Our ideal candidate is highly motivated, customer-focused, and adept at navigating multiple tasks with ease.

The successful candidate will be responsible for providing top-notch customer assistance via various communication channels, including phone, live chat, email, and SMS. This involves responding to inquiries with clarity, warmth, and professionalism, while also identifying opportunities to upsell and cross-sell products.

You will also handle questions related to orders, shipping, tracking, returns, and refunds with speed and accuracy. Additionally, you will deliver personalized experiences that reflect our brand's voice, values, and standards.

Requirements
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote environment.
  • Detail-oriented, self-motivated, and solution-focused.
Why Choose Us?
  • Competitive performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • HMO health coverage for peace of mind.
  • Recognition bonuses to celebrate your achievements.
  • 100% permanent work-from-home setup.
  • A supportive and collaborative team culture with room for career growth.


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