Real-Time Operations Specialist

2 weeks ago

Antipolo City, Calabarzon, Philippines beBeeData Full time ₱800,000 - ₱1,300,000

This role plays a critical part in ensuring the daily operations of our clients are running smoothly.

Key Responsibilities
  • Daily Monitoring & Analysis:
    • Review attendance and productivity reports from internal tools and the central Reports Team.
    • Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
    • Flag critical issues (e.g., late logins, no-call no-shows, prolonged inactivity) immediately to Ops/CSMs.
  • Reporting & Communication:
    • Provide real-time alerts during shifts to help the Ops/CSMs troubleshoot issues before they affect client perception.
    • Prepare daily summary reports on attendance, productivity, and performance trends.
    • Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities.
  • Collaboration & Support:
    • Partner with Ops/CSMs to provide client-facing insights that support retention and growth efforts.
    • Work closely with Ops/CSMs to recommend corrective actions, such as coaching, training, or HR escalation.
    • Support the Senior Director by consolidating data-driven insights into account health summaries.
  • Required Skills and Qualifications:
    • Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field.
    • 1–2 years of experience in reporting, workforce management, data analysis, or operations support.
    • Experience in a BPO, healthcare, or client-facing services industry is an advantage.
    • Strong analytical and problem-solving skills.
    • High attention to detail and accuracy.
    • Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
    • Excellent written and verbal communication skills.
    • Ability to work under pressure and manage multiple priorities in real-time.
    • Proactive and resourceful mindset—able to recommend actions, not just report data.

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