Real-Time Compliance Specialist

2 weeks ago

Antipolo City, Calabarzon, Philippines beBeeCompliance Full time ₱8,000 - ₱12,000

About Sinch

We help more than 150,000 businesses verify users and craft omnichannel campaigns through mobile messaging, voice, and email.

Our AI-infused Super Network, APIs, and applications ensure reliable and secure connections with customers at every step of their journey.

We value Dream Big, Win Together, Keep it simple, and Make it Happen.

About the Role

This role will work in conjunction with other security measures to prevent bad actors from using our platform and ensure we meet compliance regulations.

In this role, you will monitor messaging compliance in real time, provide verification of new account sign-ups, and verify changes to customer's registered business information.

You will:

  • Monitor and approve live message content for customers, looking for possible fraud, spam, and phishing content
  • Detect and report fraudulent activity and take appropriate actions to block accounts
  • Be a compliance expert - stay up to date on new compliance updates and share new information and best practices with teams across the business
  • Identify opportunities to educate customers about content guidelines and texting responsibly, working hand in hand with the support teams to ensure our customers are sending compliant messaging

This Role Is For You If

  • You have exceptional attention to detail and accuracy to ensure messages containing disallowed content are not released, and suspicious accounts have the appropriate actions taken
  • You can assess message/account reviews holistically, considering both immediate risks and long-term impacts to the business
  • You communicate effectively with team members and leaders across the business relating to compliance/fraud/spam concerns and opportunities to improve processes and customer experience
  • You anticipate customer needs, recognize patterns, and provide guidance and suggestions for customers to enhance their success on the platform

Key Requirements

  • English is your primary language. Secondary languages are a plus, with bonus points for Spanish
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent)
  • Experience in a similar role is desired, particularly one that has required exceptionally high detail orientation
  • Demonstrable critical thinking, communication, and creative problem-solving skills and ability to drive improvements through to fruition
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously
  • Self-starter, positive, and can-do attitude, ability to continuously develop and adapt to a growing team
  • Highly organized, ability to manage your schedule and prioritize where there are conflicting priorities
  • Familiarity with live chat, working in customer ticketing platforms, and CRM platforms

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