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2 days ago
We are seeking a skilled and customer-focused Technical Support Representative to provide technical assistance and troubleshooting support for clients across various industries.
Strong proficiency in English is required, along with prior call center experience and a quiet work environment with high-speed internet.
">- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
This role requires excellent communication skills, both written and verbal, as well as the ability to work independently in a remote environment.
The ideal candidate will be highly organized, efficient, and able to manage multiple tasks and priorities simultaneously.
">Requirements:To be successful in this role, you must have:
- 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
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