Technical Support Professional

7 days ago

Biñan, Calabarzon, Philippines beBeeSupport Full time ₱3,000 - ₱5,000
Remote Technical Support Role

Our organization seeks experienced technical professionals to provide remote support services across various industries.

This role involves responding to technical inquiries, troubleshooting hardware and software issues, and guiding users through solutions with patience and professionalism.

Key Responsibilities:
  • Respond to inbound technical requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Qualifications and Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
Benefits:

This is a flexible work arrangement that allows you to work from home. You will have the opportunity to develop your skills and advance your career in the field of technical support.

Other Opportunities:

Our organization offers ongoing training and professional development opportunities to help you succeed in your role. We are an equal opportunity employer and welcome applicants from diverse backgrounds.

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