Technical Support Professional

1 week ago

Biñan, Calabarzon, Philippines beBeeSupport Full time ₱20,000 - ₱25,000
Job Title: Technical Support Expert

We are seeking a skilled and customer-focused technical support professional to provide first-level assistance for technical issues in our contact center.

The ideal candidate will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. Key responsibilities include responding to technical support calls, emails, or chats from customers, troubleshooting hardware, software, and connectivity issues, guiding customers through step-by-step solutions and product configurations, escalating unresolved issues to higher-level support or engineering teams, documenting all interactions and solutions in the ticketing system, maintaining up-to-date knowledge of products, services, and system updates, meeting performance targets related to resolution time, customer satisfaction, and accuracy.

The successful candidate will be highly motivated and dedicated, with strong knowledge of operating systems, browsers, and common software, excellent communication and customer service skills, fluency in English and Spanish, and the ability to explain technical concepts in simple terms. A diploma or degree in IT or Computer Science would be a plus.

  • Provide first-level technical support for customers via phone, email, or chat.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
Requirements:
  • Must be 18 years and older.
  • High school Diploma/GED.
  • 1–2 years of technical support or IT helpdesk experience in a contact center.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluent in English and Spanish.

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