Workforce Manager

2 days ago


Makati City, National Capital Region, Philippines Cobden & Carter International Full time
Job Description

We are seeking a highly experienced Workforce Manager to join our team at Cobden & Carter International.

Key Responsibilities:

  • Lead a team of supervisors and managers to optimize workforce management processes.
  • Develop and implement end-to-end workforce management strategies, including scheduling, forecasting, and planning.
  • Manage a team of 500-1000 FTEs in a program, ensuring efficient and effective workforce utilization.
  • Collaborate with stakeholders to identify and implement process improvements.
  • Utilize tools such as eWFM, Avaya CMS, and NICE IEX to streamline workforce management processes.

Requirements:

  • 5 years and above total experience in workforce management.
  • 3 years' work experience as a supervisor/manager.
  • Leadership experience, including handling RTAs, schedulers, and planners.
  • Experience in end-to-end workforce management, including scheduling, forecasting, and planning.
  • Proficiency in tools such as eWFM, Avaya CMS, and NICE IEX.
  • Preferrable with experience in handling Telco programs.

Work Setup:

  • Shift: Night Shift

Location:

Makati, Metro Manila, Philippines

By applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or its clients.


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