Workforce Manager
2 days ago
We are seeking a highly experienced Workforce Manager to join our team at Cobden & Carter International.
Key Responsibilities:
- Lead a team of supervisors and managers to optimize workforce management processes.
- Develop and implement end-to-end workforce management strategies, including scheduling, forecasting, and planning.
- Manage a team of 500-1000 FTEs in a program, ensuring efficient and effective workforce utilization.
- Collaborate with stakeholders to identify and implement process improvements.
- Utilize tools such as eWFM, Avaya CMS, and NICE IEX to streamline workforce management processes.
Requirements:
- 5 years and above total experience in workforce management.
- 3 years' work experience as a supervisor/manager.
- Leadership experience, including handling RTAs, schedulers, and planners.
- Experience in end-to-end workforce management, including scheduling, forecasting, and planning.
- Proficiency in tools such as eWFM, Avaya CMS, and NICE IEX.
- Preferrable with experience in handling Telco programs.
Work Setup:
- Shift: Night Shift
Location:
Makati, Metro Manila, Philippines
By applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or its clients.
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