Customer Experience Director
3 days ago
In this role, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality customer experiences.
You will be responsible for:
- Developing and implementing quality assurance strategies to enhance customer service performance.
- Overseeing the QA team in evaluating customer interactions.
- Collaborating with training teams to identify skill gaps and implement targeted learning initiatives.
- Conducting regular calibration sessions with stakeholders to maintain consistency in quality evaluations.
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Director of Customer Experience
19 hours ago
Quezon City, National Capital Region, Philippines Intelassist Full timeAbout the Role:The Director of Customer Experience will play a critical role in driving our customer-centric approach at Intelassist. This individual will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.Key Accountabilities:Formulate operational strategies to ensure attainment of profitability...
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Customer Experience Director
5 days ago
Mandaluyong City, National Capital Region, Philippines Sutherland Global Full timeCustomer Experience ExpertSutherland Global is a leading business process outsourcing company that provides innovative solutions to clients worldwide.We are seeking a Customer Experience Director to join our team.Job ResponsibilitiesThis role involves managing customer experience, developing business strategies, and leading high-performing teams.Key...
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Customer Success Director
3 days ago
Makati City, National Capital Region, Philippines Minion Solutions Inc Full timeAs a Customer Success Director at Minion Solutions Inc, you will play a critical role in driving business growth and delivering exceptional customer experiences for our Thales Digital and Identity Security Global Business Unit in the Philippines.You will be responsible for managing direct customers with an annual revenue exceeding 5M and acting as a customer...
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Customer Engagement Director
3 days ago
Makati City, National Capital Region, Philippines JobFinder Spain Full timeWe seek a Customer Engagement Director to lead our customer engagement efforts and drive user retention through effective digital marketing strategies. The ideal candidate will have a proven track record of developing and executing successful customer engagement initiatives.About the Role:Develop and execute digital marketing campaigns to drive user...
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Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full timeAbout the Role:We are seeking an accomplished professional to assume the position of Customer Experience Readiness Partner Director, where you will lead critical initiatives to ensure our customer service teams are fully prepared for the successful rollout of new payment methods, corridor expansions, and partner integrations.In this role, you will work...
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Director of Employee Experience
3 days ago
Makati City, National Capital Region, Philippines HR Spectacles Full timeAt HR Spectacles, we are seeking a skilled Director of Employee Experience to lead our HR initiatives and enhance employee engagement.Job SummaryThis role involves overseeing talent acquisition, employee relations, performance management, and HR compliance.We value strong leadership skills and the ability to develop and implement HR strategies that align...
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Customer Service Director
5 days ago
Makati City, National Capital Region, Philippines JobsAvenuePH Full timeAt Federal Land, we are seeking a highly skilled Customer Service Director to provide strategic direction and ensure consistent, effective customer service for assigned projects.About the RoleThe ideal candidate will have strong interpersonal and communication skills, with the ability to build and maintain positive client relationships. They will be...
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Digital Experience Director
15 hours ago
Makati City, National Capital Region, Philippines Security Bank Corporation Full timeJob Summary">We are seeking a seasoned Digital Experience Director to lead our digital team in creating exceptional user experiences across all digital products. As the Head of UI/UX, you will be responsible for driving the design strategy, ensuring seamless and intuitive user interfaces, and enhancing the overall digital customer experience.Main...
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Dining Experience Director
7 days ago
Quezon City, National Capital Region, Philippines Michael Page Full timeDining Experience Director JobWe are looking for a seasoned professional to oversee the operations of our flagship restaurant, driving growth, profitability, and exceptional service standards.Key ResponsibilitiesManage the daily operations of the restaurant, ensuring high standards of service and dining experience.Develop and implement effective training...
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Learning Experience Director
7 days ago
Quezon City, National Capital Region, Philippines Tier1usa Full timeAthens-based Tier1usa seeks a seasoned Learning Experience Director to spearhead academic program development and course design initiatives. As a key member of our Learning Experience team, you will oversee the creation of high-quality educational content that aligns with institutional goals.This is an exceptional opportunity for a visionary leader to shape...
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Customer Experience Director
7 days ago
Makati City, National Capital Region, Philippines Dentsu Aegis Network Ltd. Full timeBenefits and PerksWe offer a range of benefits and perks to our employees, including HMO and Life Insurance, free snacks and unlimited coffee, paid leaves, mental wellness leaves, and paid training and certifications.We are committed to creating an inclusive environment and welcome applications from all qualified candidates. Please indicate your salary...
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Director of Employee Experience
4 days ago
Quezon City, National Capital Region, Philippines Motolite Full timeAs Director of Employee Experience, you will lead the development and implementation of employee development programs, including training, coaching, and mentoring initiatives.Main Duties:Design and implement employee development programs, including training, coaching, and mentoring initiatives, to enhance skills and competencies.Assess training needs and...
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Managing Director
4 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is looking for:Managing DirectorSalary: Open rateSchedule: Supposed US account, more on or possibly nightshift Set up: Full remote set upQualification/Experience:• Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.• 5 - 10+ years of experience in , with at...
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Client Relationship Director
2 days ago
Makati City, National Capital Region, Philippines 360-365 Marketing Full timeWe're on the lookout for a Client Relationship Director to lead our client success efforts at 360-365 Marketing.The successful candidate will bring a wealth of experience in managing client relationships, with a proven track record of driving growth and revenue.In this critical role, you'll work closely with clients to understand their needs, develop...
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IT Director
4 weeks ago
Makati City, National Capital Region, Philippines JK Network Services Full timeCOMPANY PROFILE: Travel Company currently among the top travel agencies in the nation.Position: IT Director Company Industry: Travel and SolutionWork Location: Makati (Makati, willing to be assigned different offices/branches)Work Schedule: ShiftingSalary: Php 200,000Work Set Up: Hybrid, Flexible ScheduleJOB REQUIREMENTS:* Bachelor's Degree in Information...
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Director of Digital Transformation
2 days ago
Makati City, National Capital Region, Philippines Poutrix Full timePoutrix is seeking a seasoned professional to fill the role of Service Excellence Director. As a key member of our Global Excellence Centre team, you will be responsible for driving excellence in service delivery within the service area, positioning GEC as a centre of excellence, and supporting the implementation of the global S&A strategy.This critical role...
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Director of IT Strategy
5 days ago
Makati City, National Capital Region, Philippines JK Network Services Full time**About Us**We are JK Network Services, a leading travel company with a strong presence in the nation. As we continue to grow and expand our operations, we are seeking an experienced IT Director to join our team.Job Overview:Lead the development and implementation of our IT strategy, ensuring alignment with corporate goals and objectives.Oversee the...
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Customer Experience Manager
4 weeks ago
Makati City, National Capital Region, Philippines RecruiterPH Full timeJob DescriptionResponsibilities:Develop and execute a customer experience strategy that aligns with the organization's goals and values.Promote a customer-centric culture throughout the organization.Gather and analyze customer feedback through surveys, reviews, and other channels.Develop strategies to streamline and improve the customer journey.Regularly...
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Director of Workforce Development
7 days ago
Makati City, National Capital Region, Philippines Royal Caribbean Group Full timeAbout UsRoyal Caribbean Group is a global leader in the vacation industry, committed to providing exceptional experiences for our guests. With a strong focus on innovation, customer satisfaction, and employee development, we strive to set the standard for excellence in the industry.Job Title: Director of Human ResourcesJoin our team as a Director of Human...
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Customer Experience Advocate
15 hours ago
Makati City, National Capital Region, Philippines Realbase Full timeWe are seeking an enthusiastic and customer-focused Customer Experience Advocate to join our team at Realbase. In this role, you will be responsible for delivering exceptional customer experiences by providing timely and accurate technical support to our clients.About the PositionYou will work closely with our Customer Service Manager to develop and...