Customer Experience Director

3 days ago


Makati City, National Capital Region, Philippines JobsAvenuePH Full time
What We Offer

In this role, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality customer experiences.

You will be responsible for:

  • Developing and implementing quality assurance strategies to enhance customer service performance.
  • Overseeing the QA team in evaluating customer interactions.
  • Collaborating with training teams to identify skill gaps and implement targeted learning initiatives.
  • Conducting regular calibration sessions with stakeholders to maintain consistency in quality evaluations.


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