Contact Centre Process Trainer

Job Overview:Sales professionals are sought after to join our team at Global Payments Process Centre, Inc. in a challenging role that involves selling merchant services offerings to businesses. Key responsibilities include pricing, customer segmentation, customer presentations, account sign-up and activation, and account management. Field sales to area...

The primary focus of this position is the management and appointment of leads to the sales team, following up and working leads that come in via inbound telephone, email, SMS, and other digital channels. Additionally, all our outbound calls are warm calls; no cold calling requiredAs this position is somewhat sales focused, we are looking for highly motivated...

Updated: March 25, 2025Location: Manila, PhilippinesJob ID: 8749The Engagement Centre Risk Evaluation and Mitigation Strategy (REMS) Associate Director will lead our Philippines Call Centre program and establish our organisation. Will be responsible for the execution, management, and development of REMS teams to operate assigned program.The Engagement Centre...

About the Role:We are seeking highly motivated sales professionals to join our team at Global Payments Process Centre, Inc. The ideal candidate will have a proven track record of success in sales and will be responsible for selling merchant services offerings to businesses. This role requires strong communication and negotiation skills, as well as the...

**Role Overview**The Operations Manager position at Canon Business Service Centre (PHL) involves leading a team of customer service representatives and being responsible for the overall performance of the team.You will be responsible for developing and implementing processes to improve customer satisfaction and business results, as well as identifying areas...

Job Description:We are looking for a seasoned sales professional to join our team at Global Payments Process Centre, Inc. The successful candidate will have a proven track record of success in sales and will be responsible for promoting merchant services offerings to businesses. Key responsibilities include managing a portfolio of clients, identifying...

About Canon Business Service Centre (PHL)We are a leading provider of Business Process Optimization and IT services, helping organizations optimize, automate, and transform their operations.Our collaborative approach enables customers to achieve greater growth by delivering bespoke solutions tailored to their business needs.We're trusted by industry leaders...

Job Overview:The Training Specialist role at WNS Global Services, Inc. involves training process trainers for a customer service contact centre, preferably from the banking and financial industry.Responsibilities:Develop and deliver training programs to ensure that process trainers are equipped with the necessary skills and knowledge to train agents...

Centre Leadership Opportunities:The Centre Leadership Professional role offers a unique opportunity to make a lasting impact on our offshore centre. You will be responsible for leading the end-to-end recruitment process, ensuring the attraction and selection of top-tier talent that aligns with our organizational values and technical...

We are seeking a highly skilled Enterprise Collaboration Workspace Manager to join our team at Global Payments Process Centre, Inc. In this role, you will be responsible for administering and coordinating cloud computing and productivity tools, including Microsoft M365 and Bettercloud.Key ResponsibilitiesLearn and become familiar with the administration of...

As a Cloud Computing and Productivity Expert at Global Payments Process Centre, Inc., you will be responsible for administering and coordinating cloud computing and productivity tools. Your expertise in Microsoft M365 and Bettercloud will be crucial in learning and becoming familiar with the administration of collaboration solutions and SaaS Management...

Job DescriptionWe are seeking a seasoned Operations Professional to join our team as a Site Director, Operations. This role involves overseeing the day-to-day operations of our contact center, ensuring consistency in quality and adherence to contractual service standards.The ideal candidate will have extensive experience managing large teams and complex...

Job Description:Responsible for serving as the operations point of contact for day-to-day operations, including but not limited to facilitating issue resolution and meeting goals and targets. Primary duties may include, but are not limited to:Conducts performance reviews and participates in performance management initiatives.Acts as a liaison for both...

Role Overview:The Learning and Development Manager will be responsible for developing and implementing training programs for process trainers at WNS Global Services, Inc.Key Responsibilities:Develop and deliver training programs to equip process trainers with the necessary skills and knowledge.Collaborate with operations and quality teams to ensure seamless...

QualificationsOverall 4-5 years' experience in contact centre/customer service operations with a minimum requirement of 2 years in the training function.Knowledge of products from the banking and financial industry would be an added advantage.Excellent interpersonal, English communication, and writing skills.Excellent facilitation skills.Should have an eye...

At Global Payments Process Centre, Inc., we're seeking a highly skilled IT professional to join our team as a Microsoft 365 Administrator. As a key member of our collaboration solutions team, you will be responsible for administering and coordinating cloud computing and productivity tools.Job SummaryThis role involves planning, developing, and implementing...

About UsAs a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

About Neksjob Corporation:We are a dynamic organization dedicated to delivering exceptional customer experiences through innovative quality assurance strategies. Our mission is to foster a culture of excellence, where our team members can grow professionally and make a meaningful impact.In this Quality Assurance Team Lead role, you will play a vital part in...

Job Description:We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels.This role is crucial in ensuring a consistent and high-quality customer experience while maintaining compliance with company...

Discover your 100% YOU with MicroSourcingPosition: People Advisor, Centre OperationsLocation: Picadilly Star Building, BGC TaguigWork setup & shift: Onsite | DayshiftSalary Package*: ₱100,000.00 - ₱140,000.00Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more...