Clinical Trainer Team Lead

6 days ago


Manila, National Capital Region, Philippines Carelon Global Solutions Full time

Job Description:

Responsible for serving as the operations point of contact for day-to-day operations, including but not limited to facilitating issue resolution and meeting goals and targets. Primary duties may include, but are not limited to:

  • Conducts performance reviews and participates in performance management initiatives.
  • Acts as a liaison for both internal and external groups for program initiatives.
  • Contributes to creating, launching, and driving critical account initiatives and programs.
  • Provides inputs to policies and processes impacting the operations.
  • Manages a team of CCRs in the optimal execution of operations activities, ensuring that each team member meets/exceeds their goals and metrics on a daily, weekly, and monthly basis.
  • Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences, and attrition.
  • Arranges schedules to meet the service metrics by efficiently handling the forecast and/or spikes in calls. Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

Qualifications:

  • Preferably a college graduate.
  • With clinical trainer background.
  • At least 3-5 years of TL experience (clinical trainer background).
  • RN preferred but not required.
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