IT Support Specialist

4 weeks ago


Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full time

• Serve as the first point of contact for customers, addressing their technical concerns via inbound and outbound calls.

• Utilize remote support tools such as CMRC, Remote Desktop Connection, and Microsoft Teams to assist end-users.

• Provide troubleshooting assistance, isolate issues, and escalate Level 2 concerns to respective teams for resolution.

• Create and manage tickets, ensuring accurate and complete information.

• Maintain open communication with customers, providing timely updates and resolutions.

• Collaborate with team members to achieve high customer satisfaction and meet Service Level Agreement requirements.



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