Technical Support Specialist

1 month ago


Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full time

Job Summary: We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Strategic Networks Inc. in a hybrid setup. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and ensuring that their IT needs are met efficiently.

About the Role: The Technical Support Specialist will serve as the primary point of contact for helpdesk tickets, promptly assigning and resolving issues according to our ticketing system. You will maintain and update Excel reports, track and report on help desk tickets, manage hardware and software inventory, and assist with purchasing tech equipment and following up on orders.

Responsibilities:



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