Technical Support Specialist
1 month ago
About Us: At Strategic Networks Inc., we prioritize delivering exceptional customer experiences through our comprehensive technical support services. Our team is committed to providing timely and effective solutions, ensuring that our customers receive the highest level of satisfaction.
Role Overview: As a Technical Support Specialist - Customer Experience Expert at Strategic Networks Inc., you will be responsible for acting as the primary point of contact for all customer queries related to technical concerns. Your key responsibilities will include providing troubleshooting assistance, escalating complex issues to respective teams, and maintaining accurate records of customer interactions.
Key Responsibilities:
- Act as the first point of contact for customers' technical queries.
- Provide troubleshooting assistance via phone or remote connections.
- Evaluate and escalate Level 2 concerns to relevant teams for resolution.
- Create and manage tickets in Dynamics365, ensuring complete details and verification.
- Keep customers informed about ticket status and updates.
- Maintain high-level knowledge of programs and services to provide best-value technical solutions.
Requirements: To excel in this role, you should possess at least 6 months of experience in ticketing tools and remote support. You must be able to work in Sunvalley, Paranaque near SM Bicutan, be amenable to flexible schedules, and start immediately. Additionally, preference is given to candidates who are she/her and have a strong commitment to meeting attendance requirements based on Service Level Agreements and exceeding KPI targets set by clients.
Compensation: We offer an attractive salary of ₱30,000 - ₱40,000 per month, commensurate with your experience and qualifications, along with a range of benefits designed to support your career growth and well-being.
-
Technical Support Specialist
3 weeks ago
Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Strategic Networks Inc. in Sunvalley, Paranaque near SM Bicutan.
-
IT Technical Support Specialist
1 month ago
Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full timeJob Title: IT Technical Support SpecialistAt Strategic Networks Inc., we are seeking an exceptional IT Technical Support Specialist to join our team. This role is responsible for providing timely and effective support to our clients, ensuring their technical needs are met with the highest level of service.About the Role:As an IT Technical Support Specialist,...
-
Technical Support Specialist
4 weeks ago
Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full timeJob Summary: We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Strategic Networks Inc. in a hybrid setup. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and ensuring that their IT needs are met efficiently.About the Role: The Technical...
-
Paranaque City, Calabarzon, Philippines Industrial Support Full timeAt Industrial Support, we're seeking an experienced Automotive Training Specialist to join our team in Parañaque. This is a great opportunity for someone who is passionate about technical training and has a strong background in the automotive industry.About the RoleWe are looking for a skilled professional who can provide high-quality training programs to...
-
Technical Support Specialist
2 weeks ago
Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full timeStrategic Networks Inc. is seeking a Technical Support Specialist to join our team in providing exceptional support to our clients. As the first point of contact for helpdesk tickets, you will play a critical role in ensuring timely and efficient resolution of technical issues.The ideal candidate will have a strong background in computer systems, printers,...
-
Technical Support Specialist
2 months ago
Paranaque City, Calabarzon, Philippines Unity Communications Full timeThe role of a Support Technician at Unity Communications is a dynamic and challenging position that requires a high level of technical expertise and excellent communication skills. Key Responsibilities:Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.Diagnose and troubleshoot...
-
Technical Documentation Specialist
1 month ago
Paranaque City, Calabarzon, Philippines JZPT Global Manpower Services Full timeWe are seeking a Technical Documentation Specialist to join our team at JZPT Global Manpower Services. In this role, you will be responsible for creating high-quality documentation for our clients.About the RoleThis is a full-time position that offers competitive compensation and remuneration. The successful candidate will have excellent communication and...
-
Technical Solutions Specialist
2 weeks ago
Paranaque City, Calabarzon, Philippines RecruiterPH Full timeAbout the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our team at RecruiterPH.Job DescriptionThis position will involve working closely with customers to understand their technical requirements and needs, as well as collaborating with sales teams to provide sales support.You will be responsible for generating high-quality sales...
-
Technical Solutions Specialist
3 weeks ago
Paranaque City, Calabarzon, Philippines RecruiterPH Full timeAbout the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our team at RecruiterPH. In this role, you will be responsible for collaborating with our sales team to design customized solutions that meet the needs of our clients.ResponsibilitiesWork closely with the sales team to identify client needs and design tailored...
-
Technical Solutions Specialist
1 month ago
Paranaque City, Calabarzon, Philippines RecruiterPH Full timeJob OverviewWe are seeking a highly skilled Technical Solutions Specialist to join our team at RecruiterPH.About the RoleThis is a unique opportunity for a seasoned sales professional with a strong background in HVAC industries to take their career to the next level.ResponsibilitiesCollaborate closely with our sales team to design and deliver customized...
-
Technical Product Specialist
1 month ago
Paranaque City, Calabarzon, Philippines RecruiterPH Full timeAbout the RoleWe are seeking a highly skilled Technical Product Specialist to join our team at RecruiterPH. This role will involve working closely with sales teams to understand customer requirements and provide sales support.Key Responsibilities:Preparation and delivery of technical presentations to customers.Discussion of equipment needs and system...
-
Technical Installation Specialist
2 weeks ago
Paranaque City, Calabarzon, Philippines TNY CONSTRUCTION COMPANY Full timeJob SummaryWe are seeking a skilled Technical Installation Specialist to join our team at TNY CONSTRUCTION COMPANY.
-
Customer Support Specialist
2 months ago
Paranaque City, Calabarzon, Philippines Neksjob Full timeAbout the Role:We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Neksjob. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through phone, email, and chat. Your primary goal will be to resolve customer complaints and inquiries in a timely...
-
IT Support Specialist
4 weeks ago
Paranaque City, Calabarzon, Philippines Bladegrass Technologies Inc. Full timeJob Title: IT Support SpecialistAt Bladegrass Technologies Inc., we are seeking an IT Support Specialist to join our team. This is a fantastic opportunity for individuals looking to gain real-world experience in the field of Information Technology.**Key Responsibilities:**Assist with setting up, configuring, and troubleshooting hardware and software.Help...
-
IT Technical Support Specialist
3 weeks ago
Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full timeAbout Strategic Networks Inc.Strategic Networks Inc. is a dynamic organization dedicated to delivering exceptional IT services. As an integral part of our team, you will play a vital role in ensuring seamless support for our clients.
-
Technical Engineering Translation Specialist
1 month ago
Paranaque City, Calabarzon, Philippines TNY CONSTRUCTION COMPANY Full timeWe are seeking a highly skilled Technical Engineering Translation Specialist to join our team at TNY CONSTRUCTION COMPANY.The ideal candidate will have expertise in translating technical engineering documents from one language to another, ensuring accuracy and adherence to industry terminology.Main Responsibilities:Translate complex engineering documents...
-
Paranaque City, Calabarzon, Philippines Industrial Support Full timeAt Industrial Support, we are seeking a highly skilled and experienced individual to fill the role of Senior Automotive Trainer with Excellent Compensation. This is a unique opportunity for a professional with a passion for training and development to join our team.About UsWe are a leading provider of industrial support services, committed to delivering...
-
Maintenance Support Specialist
2 weeks ago
Paranaque City, Calabarzon, Philippines Upsurge Unlimited Resources Inc. Full timeJob Title: Maintenance Support SpecialistCompany OverviewUpsurge Unlimited Resources Inc. is a leading company in the food manufacturing industry.SalaryThe estimated salary for this position is $45,000 - $60,000 per annum, depending on experience.Job DescriptionThe Maintenance Support Specialist will be responsible for maintaining a clean and safe working...
-
Technical Support Associate
2 weeks ago
Paranaque City, Calabarzon, Philippines Linaheim Corporate Services, Inc Full timeJob SummaryAs a Technical Support Associate at Linaheim Corporate Services, Inc., you will be the primary point of contact for customers seeking assistance with their inquiries and concerns. This role requires exceptional communication and problem-solving skills to provide timely and accurate resolutions.Key Responsibilities:Call Management and Accuracy:...
-
Customer Support Liaison Specialist
3 weeks ago
Paranaque City, Calabarzon, Philippines Neltex Development Co. Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Support Liaison Specialist to join our team at Neltex Development Co. Inc.About the RoleThis is an exciting opportunity for individuals with a strong background in customer support, telemarketing, and administration. As a Customer Support Liaison Specialist, you will be responsible for...