Technical Support Specialist

1 month ago


Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full time
Job Title: Technical Support Specialist - Customer Experience Expert

About Us: At Strategic Networks Inc., we prioritize delivering exceptional customer experiences through our comprehensive technical support services. Our team is committed to providing timely and effective solutions, ensuring that our customers receive the highest level of satisfaction.

Role Overview: As a Technical Support Specialist - Customer Experience Expert at Strategic Networks Inc., you will be responsible for acting as the primary point of contact for all customer queries related to technical concerns. Your key responsibilities will include providing troubleshooting assistance, escalating complex issues to respective teams, and maintaining accurate records of customer interactions.

Key Responsibilities:
  • Act as the first point of contact for customers' technical queries.
  • Provide troubleshooting assistance via phone or remote connections.
  • Evaluate and escalate Level 2 concerns to relevant teams for resolution.
  • Create and manage tickets in Dynamics365, ensuring complete details and verification.
  • Keep customers informed about ticket status and updates.
  • Maintain high-level knowledge of programs and services to provide best-value technical solutions.

Requirements: To excel in this role, you should possess at least 6 months of experience in ticketing tools and remote support. You must be able to work in Sunvalley, Paranaque near SM Bicutan, be amenable to flexible schedules, and start immediately. Additionally, preference is given to candidates who are she/her and have a strong commitment to meeting attendance requirements based on Service Level Agreements and exceeding KPI targets set by clients.

Compensation: We offer an attractive salary of ₱30,000 - ₱40,000 per month, commensurate with your experience and qualifications, along with a range of benefits designed to support your career growth and well-being.

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