Customer Support Specialist
1 month ago
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Strategic Networks Inc. as a Tech Help Desk Coordinator.
About the RoleThe ideal candidate will have excellent communication skills, be able to multitask efficiently, and possess a strong understanding of computer systems, printers, networks, and device connectivity.
As a Customer Support Specialist, you will act as the first point of contact for helpdesk tickets, assigning them promptly and efficiently according to the ticketing system. You will also maintain and update Excel reports, track and report on help desk tickets, manage hardware and software inventory, and assist with the purchasing of tech equipment.
Your responsibilities will include coordinating with vendors on hardware replacements, ensuring accurate recording of customer interactions, troubleshooting steps, and resolutions, creating technical documentation to support future customer inquiries, and collaborating with other departments to escalate and resolve issues.
Qualifications- Bachelor's Degree or equivalent qualification in a related field
- 6 months experience in a Service Desk role
- Strong background in computer systems, printers, networks, and device connectivity
- Excellent communication and interpersonal skills
We offer a competitive salary of $50,000 per annum, plus benefits including health insurance, retirement plan, and paid time off.
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