Support Professional

2 days ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time $45,000 - $60,000

Our company is looking for a highly skilled professional to fill the role of Support Specialist.

Job Description

This contract position requires individuals who are passionate about providing exceptional customer service and support. As a key member of our team, you will be responsible for interacting with learners, clients, and trainers through various communication channels including live chat, email, text, and phone.

The ideal candidate will have strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust. You will also possess exceptional organizational skills and attention to detail, with the ability to manage multiple conversations and priorities with care.

Responsibilities include serving as the face of the organization via live chat, email, text, and phone, responding promptly and empathetically to inquiries, feedback, and technical questions. You will also troubleshoot and resolve service or product issues by identifying root causes and providing effective, timely solutions.

Required Skills and Qualifications

Minimum 1–2+ years of experience in customer success, client services, or another learner-facing support role.

Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.

Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.

Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.

Proficiency with CRM tools (HubSpot preferred), chat systems, and Microsoft Office (especially Excel).

Tech-savvy and adaptable—comfortable navigating new platforms in a fast-moving, startup environment.

Benefits

Thrive in a culture that values creativity, authenticity, and collaboration.

Enjoy flexible remote work and a team that celebrates wins together.

What We Offer
  • Be part of a purpose-driven company focused on skill-building and equity in the workplace.
  • Work with a high-energy team committed to making a real difference.

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