Tenant Support Professional

1 day ago


Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱7,200 - ₱7,800

As the backbone of tenant support, you will be the voice tenants rely on. This is more than a phone-based role – you're the first line of communication and support, ensuring tenant needs are addressed quickly and professionally.

Key Responsibilities:
  • Answer incoming tenant calls and respond to inquiries about properties, accounts, and rental terms.
  • Provide timely updates and follow-ups on work orders, renewals, and other tenant concerns.
  • Accurately document all call details and ensure issues, complaints, and service requests are passed to the right team members.
  • Maintain a helpful and reassuring tone to support positive tenant relationships.

You will work with a collaborative property management team that values clear communication and tenant satisfaction. You'll be a central support figure, connecting residents with fast, effective solutions and working closely with operations and maintenance teams to make sure every issue is resolved smoothly.

Requirements:
  • Empathetic Communicator: Warm, soft-spoken, and great at listening – able to calmly handle tenant concerns.
  • Organized: Able to stay on top of call documentation and manage multiple tenant needs with accuracy.
  • Proactive: Takes initiative to follow up with management and ensure issues are addressed without delay.
  • Experience: General work experience is required. Experience in call centers, reception, or property management support is a plus, but not necessary.


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