
Healthcare Operations Coordinator
11 hours ago
About us
We reimagine rehabilitation for cardiac and pulmonary patients, making it inspiring, convenient, and life-saving through remote therapy.
Our team consists of clinicians, data scientists, mathematicians, and repeat entrepreneurs who apply technology and data to transform lives and change industries.
You will work in a dynamic environment of a rapidly growing startup, enhancing operational efficiency and expanding access to transformative therapies. Your hallmark trait is ownership, driving you to rectify inefficiencies and drive results.
The Remote Health Specialist plays a critical role in the daily operations of our clinic, requiring excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously.
Key Responsibilities:
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
- Medical Records Management: Maintain and update patient records in compliance with regulations, ensuring confidentiality and accuracy.
- Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless care.
- Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
Requirements:
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Minimum of 2 years of experience, preferably in a healthcare setting.
- Technical Skills: Proficiency in office software, telehealth platforms, and electronic health record systems.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and multitasking abilities, with keen attention to detail.
- Customer Service: Demonstrated customer service experience with a patient-centered approach.
- Confidentiality: Understanding of regulations and patient privacy.
- Adaptability: Ability to work independently and adapt to changing priorities.
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