Healthcare Operations Specialist

16 hours ago

Bacoor, Calabarzon, Philippines beBeeCareCoordinator Full time $40,000 - $60,000

**Job Title: Scheduling & Care Coordination Specialist**

We are seeking a highly organized and detail-oriented individual to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative tasks. The ideal candidate is proactive, professional, and comfortable handling multiple responsibilities in a fast-paced environment.

Key Responsibilities:
  • Scheduling Management
    • Develop and maintain accurate schedules for clinicians and clients.
    • Ensure appropriate client-to-clinician ratios.
    • Manage scheduling inquiries from clients and staff.
  • Assessments Coordination
    • Schedule assessments and reassessments in a timely and organized manner.
  • Care Coordination
    • Coordinate care across multiple disciplines.
    • Arrange substitute clinicians when needed to ensure uninterrupted services.
  • Client & Staff Communication
    • Answer incoming calls and respond to inquiries with professionalism and urgency.
    • Maintain consistent and clear communication via phone and email with families and staff.
  • Record & Document Management
    • Maintain and audit client records for accuracy and compliance.
    • Ensure timely documentation and updates in relevant systems.
  • Reception Oversight
    • Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries.
  • Front-End Billing & Authorization Management
    • Verify insurance benefits and monitor ongoing eligibility.
    • Track changes in coverage and authorization status.
    • Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking.
    Requirements:
    • Proven experience in scheduling, administrative support, or healthcare coordination.
    • Excellent communication and interpersonal skills.
    • Strong organizational and multitasking abilities.
    • Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel).
    • Prior experience in a healthcare or therapy-based setting is a plus.

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