Help Desk IT Support Professional

3 days ago

Davao City, Davao, Philippines beBeeSupport Full time ₱600,000 - ₱800,000
Job Overview

We are seeking a detail-oriented and highly motivated individual to provide technical assistance to end users across the organization.

Main Responsibilities:
  • Offer comprehensive technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Detect and resolve hardware, software, and network issues remotely.
  • Document and manage support requests through an IT service management platform.
  • Maintain effective communication with users to ensure prompt and efficient resolutions.
  • Elevate complex incidents to senior technicians as required.
  • Comply with company policies regarding security and confidentiality.
  • Troubleshoot audio and video issues during video conferencing sessions.
  • Administer new user onboarding processes by setting up accounts in relevant systems.
  • Manage user deactivation procedures by removing accounts from these platforms.
  • Provide ongoing support for Microsoft 365 environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in Vonage.
  • Resolve issues related to the Vonage application.
  • Manage user accounts within Mainframe systems.
  • Troubleshoot Barracuda VPN installation and connection challenges.
  • Perform password resets in Mainframe systems.
  • Monitor system health and performance using Data Dog.
Required Skills and Qualifications:
  • Exhibits exceptional organizational, time-management, and follow-up abilities.
  • Maintains confidentiality and addresses sensitive requests with professionalism.
  • Displays outstanding proficiency in written and verbal communication.
  • Possesses strong interpersonal skills, supporting employees at all organizational levels.
  • Operates independently and excels in dynamic work environments.
  • Has prior experience providing support for PC hardware, Windows, and Apple devices.
  • Understands basic networking concepts and troubleshoots issues.
  • Familiar with Microsoft 365 applications, Azure VDI environment, and Active Directory management.
  • Knowledgeable in ITIL principles and IT Service Management frameworks.

This role is ideal for individuals who thrive in fast-paced environments and possess excellent problem-solving skills.

Benefits and Opportunities:

This position offers opportunities for professional growth and development, as well as a competitive compensation package.

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