Service Desk Professional

2 days ago


Davao City, Davao, Philippines beBeeSupport Full time ₱30,000 - ₱60,000

**Job Summary:**

  • We are seeking a dedicated and customer-focused Service Desk Operator to join our team.

The successful candidate will provide exceptional technical support to our clients, resolving issues promptly and professionally. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering outstanding customer service.

About the Role:

  • Provide first-level technical support to clients via phone, email, and web sessions.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Work collaboratively with internal teams to resolve complex technical issues.
  • Document and track all customer interactions using our ticketing system.
  • Maintain accurate records of customer interactions and resolutions.

Requirements:

  • High school diploma or equivalent required; Bachelor's degree in IT or related field is a plus.
  • Prior experience in customer service, technical support, or a help desk environment is beneficial.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.
  • Familiarity with IT systems, hardware, software, and networking concepts.

Benefits:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

About Us:

  • We are a team of multi-disciplined professionals dedicated to making our clients successful.
  • We invest extensively in employee development and experience to maintain focus and enthusiasm.
  • We are committed to delivering exceptional customer service and building long-term relationships with our clients.

What We Offer:

  • A challenging and rewarding career opportunity.
  • A chance to work with a dynamic and innovative company.
  • Ongoing training and development opportunities.

Contact Information:

  • Please submit your application, including your resume and a cover letter, to [insert contact information].


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