Initiative Leader

1 day ago

General Santos, Soccsksargen, Philippines beBeeProject Full time $100,000 - $125,000

Job Title: Initiative Leader

We are seeking an experienced professional to lead initiatives within the Global Customer Care space.

Responsibilities:
  • Manage end-to-end project execution, ensuring alignment with business goals and timely delivery.
  • Capture detailed requirements and translate them into standardized documentation and actionable user stories.
  • Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
  • Lead project teams using Agile methodologies, including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
  • Deliver project updates and product demonstrations to stakeholders as needed to maintain transparency and alignment.
  • Develop and maintain level of effort estimates, status updates, milestones, schedules, budgets, and resource allocation to ensure successful execution.
Requirements & Qualifications:
  • Proven experience with Agile frameworks including SCRUM, Kanban, and Sprint-based delivery.
  • Demonstrated ability to gather, document, and translate business requirements into actionable deliverables.
  • Familiarity with system integrations, user acceptance testing (UAT), change management, and business process mapping.
  • Proficiency in tools such as SQL, Excel, Visio, Jira, or similar project and collaboration platforms.
  • Strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive stakeholders.
  • Excellent organizational skills with a high attention to detail and a commitment to delivering high-quality solutions.
Education & Experience:
  • Bachelor's degree in Business, Information Technology, or a related field. A Master's degree is a plus.
  • 5+ years of project management experience, preferably within a Customer Care organization.
  • PMP, PMI-ACP, SAFe, or Scrum Master certification is a plus.

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