
Order Management Coordinator
2 days ago
About the Job
This is a key position in our organization where you will be responsible for ensuring smooth processing of customer orders from quotation to delivery. You will coordinate with customers, internal teams, and suppliers to resolve issues and manage claims.
Your primary responsibility will be to efficiently handle and process quotations and sales orders within stipulated target times, ensuring accuracy and completeness. You will also respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
In addition to these tasks, you will investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues. You will work closely with internal teams and external suppliers to address and resolve any issues related to customer orders.
- Main Responsibilities:
- Efficiently handle and process quotations and sales orders.
- Respond to customer inquiries and resolve issues.
- Investigate and process claims related to shipment delays and other issues.
- Collaborate with internal teams and external suppliers to resolve issues.
Required Skills and Qualifications
- Education: Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- Experience: At least 3-4 years of experience in order management, sales support, customer service, or a related role.
- Skills: Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
- Priorities: Excellent communication and interpersonal skills, strong problem-solving abilities, and attention to detail.
Benefits
- Growth Opportunities: We offer opportunities for growth and learning.
- Positive Work Environment: We prioritize creating a positive employee experience.
- Global Reach: We empower global startups to focus on growth by offering a remote work environment.
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