Operations Coordinator

17 hours ago

Bacoor, Calabarzon, Philippines beBeelogistics Full time ₱3,600,000 - ₱4,200,000

Logistics Operations Specialist

About the role:

We are seeking an experienced Logistics Operations Specialist to streamline and optimize our daily operations in e-commerce and retail fulfilment. This role will play a key part in inventory control, multi-platform stock management, logistics, order processing, retailer compliance, and process optimization.

You will be working across multiple platforms such as Amazon, eBay, Shopify, and TikTok Shop, ensuring everything runs smoothly, stock is managed effectively, and customers receive their orders on time.

This role requires strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment. KPIs and weekly performance tracking will be implemented to ensure continued improvement and success.

Key Responsibilities:

  1. Order Fulfilment & Logistics Coordination

    • Oversee and track all e-commerce orders from placement to delivery, ensuring timely fulfilment.
    • Liaise with 3PL partners, couriers, and suppliers to resolve delivery issues promptly.
    • Implement and refine tracking systems to improve delivery times and order accuracy.
    • Proactively identify and resolve any bottlenecks in order fulfilment.

  2. Multi-Channel Stock & Inventory Management

    • Manage stock levels across Amazon UK, Amazon USA, eBay, Shopify, and TikTok Shop in real-time.
    • Prevent overselling or stockouts by ensuring high accuracy in stock updates.
    • Organize stock transfers between warehouses and fulfilment centers for optimal efficiency.
    • Conduct regular inventory audits to reduce discrepancies and minimize errors.

  3. Retail Order Management & Compliance

    • Oversee the end-to-end process of fulfilling retail orders – from order placement to final delivery.
    • Manage production and delivery timelines to meet all retailer deadlines.
    • Ensure compliance with retailer requirements for packaging, labelling, and documentation.
    • Be the primary point of contact for retailers, keeping them updated on operational matters.

  4. Customer Service & Issue Resolution

    • Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
    • Track common customer complaints and develop strategies to reduce negative feedback.
    • Maintain and improve response times & resolution rates to enhance customer satisfaction.
Required Skills and Qualifications:
  1. 2+ years of experience in e-commerce operations, logistics, or supply chain management.
  2. Strong knowledge of multi-channel stock & inventory management. Experience working with Amazon, eBay, Shopify, and TikTok Shop.
  3. Ability to analyze data, optimize processes, and implement improvements.
  4. Strong problem-solving and organizational skills.

Benefits:

  • Opportunity to work in a fast-paced and dynamic environment.
  • Professional growth and development opportunities.

Note: We conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

Please note this job description has been modified for better understanding.

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