Technical Support Specialist

14 hours ago

Iloilo City, Western Visayas, Philippines beBeeITSpecialist Full time ₱4,500 - ₱6,000
Job Description:

This role is for an IT Engineer 1 to join our global technical team. The department's main objective is to provide employees with the necessary technical support and resources.

The customers of this role are employees, and it works cross-functionally with the global technical team and the finance team. This role focuses on providing Tier 1 and Tier 2 helpdesk support, managing IT operations, and contributing to enterprise system enhancements. The working hours of this role will bridge the US and APAC time zones.

Responsibilities:
  • Provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established service level agreements.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes.
  • Work closely with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Collaborate with the global technical team to resolve complex issues and contribute to projects with a 'Global First' mindset.
  • Author and maintain technical documentation and knowledge base articles to be shared across the organization.
  • Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.
  • Engage in continuous personal/professional development.

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