Technical Support Engineer

4 weeks ago

Iloilo City, Western Visayas, Philippines Assima Global, Inc. Full time

Assima is a global leader in digital adoption, training, and performance support solutions tailored for the world's largest enterprises. With our patented technology, we empower 15 of the top 20 banks, leading hospital networks, and major international organizations to streamline software adoption and improve user productivity. We are currently building the next generation of our product suite—designed with a scalable, cloud-native architecture, cutting-edge web technologies, and advanced AI/Machine Learning features. At Assima, innovation and impact go hand in hand, and we're looking for passionate individuals to help shape the future of enterprise learning.

We are seeking a smart and talented Technical Support Engineer to join our growing team. This role provides world-class technical support to high-profile enterprise clients and plays a key role in ensuring the successful deployment and operation of our cloud-based solutions. You'll collaborate closely with Research and Development (R&D) to integrate test cases, troubleshoot complex issues, and deliver software updates. The ideal candidate is a strong communicator with a solid foundation in AWS services and infrastructure.

Responsibilities:

· Provide expert-level support for Assima's cloud-based platform, primarily hosted on AWS / Azure

· Manage and support large-scale deployments of Assima services across enterprise environments

· Collaborate with the consulting team to ensure a seamless handover from implementation to support

· Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs

· Review and validate HTML/XML templates based on client needs

· Meet with clients to resolve technical issues and propose interim solutions when needed

· Support and optimize internal IT systems and AWS environments

· Participate in weekly meetings with R&D to evaluate product updates and bug fixes

· Conduct regression and functionality testing on new software builds

· Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch)

· Contribute to internal documentation and Assima's technical knowledge base

· Review application logs, CloudWatch metrics, and debug error messages to identify root causes

· Recommend and implement infrastructure improvements using AWS best practices

· Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines

· Perform other support-related tasks as assigned by the Head of Support

We are looking for someone who:

· Previous experience in technical or software support, ideally in a SaaS or cloud-based environment

· Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)

· Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)

· Complete fluency in English

· High sense of ownership and urgency in managing client issues

· Excellent communication, documentation, and organizational skills

· Familiarity with software QA, testing methodologies, and version control tool

#J-18808-Ljbffr

  • Senior Technical Support Engineer, Infrastructure

    4 weeks ago

    Iloilo City, Western Visayas, Philippines Ditto Job Board Full time

    Senior Technical Support Engineer, InfrastructureUS EastAbout Ditto:Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices...

  • Technical Support

    1 week ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc Full time ₱80,000 - ₱120,000 per year

    LifeBank Microfinance Foundation, Inc. (LBF) we excel, we care, we share a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...

  • IT Support Engineer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines iReply Back Office Services Inc. Full time ₱300,000 - ₱360,000 per year

    The IT Support Engineer is a key member of the team responsible for ensuring the smooth operation of IT systems, networks, telephony, and data-related services. This role provides technical support to both internal staff and clients, resolving issues efficiently while delivering excellent customer service. The IT Support Engineer will leverage ticketing...

  • Technical Engineer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Limbagan Digital INC. Full time ₱600,000 - ₱1,200,000 per year

    LIMBAGAN DIGITAL INC. is continuously growing and we want YOU to be part of it Join our team, TODAYThe Technical Engineer is primarily responsible for performing after-sales service to customers. Ensures a high-quality Preventive Maintenance Service attends to service calls, delivery, installation, and ocular for system integration and conducts training on...

  • Technical Support Specialist

    4 weeks ago

    Iloilo City, Western Visayas, Philippines iScale Solutions Full time

    Technical Support Specialist - Web and SystemsThis is a remote position.ResponsibilitiesDesign, develop, and maintain responsive, user-friendly websites aligned with business requirements.Integrate websites with CRM systems and other third-party software tools for seamless data flow.Implement and customize plugins, APIs, and new features as needed.Monitor...

  • Technical Support Analyst

    4 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.QUALIFICATIONS:Bachelor's degree holder or Completed at least 2 years level in College (no back...

  • Product Technical Engineer

    2 weeks ago

    Bacolod City, Western Visayas, Philippines The Home Depot Full time ₱900,000 - ₱1,200,000 per year

    Job Purpose:The Product Technical Engineer is responsible for evaluating the quality and functionality of all new items arriving in the warehouse. This role provide technical support, product education, and troubleshooting assistance to store branches, while also helping to enhance customer satisfaction through product reliability. The engineer plays a key...

  • Electronics Engineering

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Alto Audio Design Center Full time ₱900,000 - ₱1,200,000 per year

    About the role Join the talented team at Alto Audio Design Center as an Electronics Engineer. In this full-time, on-site role based in Iloilo, Western Visayas, you will be responsible for designing, developing and testing innovative audio equipment and electronics. As a key member of our engineering department, you will play a vital part in delivering...

  • IT Support Specialist

    4 days ago

    Iloilo City, Western Visayas, Philippines iReply Back Office Services Inc. Full time ₱25,000 - ₱300,000 per year

    The IT Support Engineer is a key member of the team responsible for ensuring the smooth operation of IT systems, networks, telephony, and data-related services. This role provides technical support to both internal staff and clients, resolving issues efficiently while delivering excellent customer service. The IT Support Engineer will leverage ticketing...

  • Project Engineer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines PGA Green Global Solutions Company Full time ₱200,000 - ₱240,000 per year

    Job Title: Project Engineer (Civil Engineer)The Project Engineer (Civil Engineer) is responsible for planning, coordinating, and overseeing civil engineering projects from inception to completion. They ensure projects are completed on time, within scope, and within budget, while maintaining quality standards and safety protocols. The role involves...