
Remote Customer Experience Specialist
7 days ago
Delivering exceptional customer experiences is at the heart of this role. As a remote Customer Support Agent, you will be responsible for providing timely and effective support to our customers via various channels.
Responsibilities- Respond to customer inquiries in a professional and friendly manner
- Resolve issues related to product information, order tracking, returns, and account concerns
- Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
You will be working independently, handling multiple conversations simultaneously, and ensuring that every interaction builds trust with our customers.
What We Offer- Competitive compensation package with annual performance-based increases
- Paid time off to recharge and relax
- Comprehensive health insurance and dental benefits
- Holiday bonuses as a token of appreciation for your hard work
- Opportunities to grow with us as we expand our operations
We are looking for individuals who possess excellent written and spoken English communication skills, at least one year of experience with both Shopify and Gorgias, and a strong ability to work independently while maintaining attention to detail.
When applying, please ensure you have a stable internet connection (at least 15 Mbps upload/download speed) and a reliable computer or laptop (i5 processor or equivalent preferred).
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Remote Customer Experience Specialist
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