Customer Experience Specialist

7 days ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱17,000 - ₱21,000
Remote Customer Service Role

This is an exciting opportunity for a detail-oriented and customer-focused individual to support our client's customer service initiatives. As a Remote Customer Service Agent, you will be responsible for assisting customers with their enquiries and providing exceptional service.

The ideal candidate will thrive on creating memorable customer experiences and have the skills to handle inbound and outbound calls professionally and efficiently. They should also be able to resolve customer issues on the first call through effective problem-solving and research information across systems to support customer needs.

Key responsibilities include:

  • Handling incoming and outgoing calls in a professional and efficient manner.
  • Resolving customer complaints through effective problem-solving and communication.
  • Researching and retrieving information from various systems to address customer queries.
  • Accurately documenting interactions and processing claims.
  • Guiding customers through available options to find the best solutions.
  • Following established scripts, policies, and procedures while utilizing available resources.
  • Maintaining customer confidentiality and handling sensitive information appropriately.
  • Escalating complex issues to the relevant team members.
  • Ensuring consistent attendance and adhering to scheduling requirements.

This role offers a great opportunity to work with diverse clients and contribute to impactful projects. If you are a natural problem solver who excels at creating positive customer experiences, we would love to hear from you.

As a member of our remote team, you will have the flexibility to work from home and enjoy a healthy work-life balance. We offer a dynamic and supportive environment that fosters growth and development.

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