Bilingual Customer Support Representative

3 days ago


Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Support Agent to join our team at Reliable Proficiency Search Employment Services. This role involves providing exceptional customer support in English and Spanish across various communication channels, including phone, chat, and email.

Key Responsibilities:
  • Provide top-notch customer support in English and Spanish.
  • Perform virtual assistant tasks, such as data entry and navigating customer systems with provided guidance.
  • Document customer interactions accurately and collaborate with team members using tools like Zendesk, Slack, and GSuite.
  • Escalate tickets to the Tier 2 Team as necessary.
About the Role

This is a full-time remote position requiring a reliable internet connection and a quiet workspace. We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits that include access to industry-leading training programs and opportunities for career growth within the company.

Requirements:
  • Bilingual in English and Spanish, with strong communication skills in both languages.
  • Experience in a virtual call center or customer support role.
  • Familiarity with Zendesk. Knowledge of Slack and GSuite is a plus.
  • Strong problem-solving and organizational skills, with a commitment to providing excellent customer service.


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