Customer Service Advocate
4 days ago
The ideal candidate for this role will be responsible for providing exceptional customer support to Spanish-speaking customers. With a strong focus on fluency in both Spanish and English, the representative will address customer inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive brand image.
Job Description:- Customer Support:
• Provide customer service via phone, email, chat, or in-person in Spanish
• Address customer inquiries, issues, complaints, and product/service information
• Offer assistance in a clear, friendly, and professional manner, ensuring a positive experience for Spanish-speaking customers
- Order and Account Management:
• Process orders, returns, exchanges, and account updates in both Spanish and English
• Help customers with technical issues or troubleshoot problems they encounter
• Ensure that customer records are accurately maintained in the system
- Problem Resolution:
• Resolve customer complaints or escalated issues promptly, maintaining a calm and empathetic approach
• Work with other departments to find solutions to more complex issues and follow up to ensure resolution
- Product Knowledge:
• Stay informed about the company's products, services, promotions, and policies
• Assist customers by providing detailed explanations of product features and specifications in Spanish
- Candidate Requirements:
• Education: High school diploma or equivalent (some positions may require a degree or specific certifications)
• Experience: Previous experience in customer service or bilingual roles is preferred, at least two years of experience in Spanish Language
• Language Proficiency: Fluency in both Spanish and English (written and spoken) is a must
• Skills:
- Strong communication and interpersonal skills
- Ability to handle customer concerns with empathy and professionalism
- Excellent problem-solving and multitasking abilities
- Proficiency in customer service software, databases, and Microsoft Office
Salary Range: $40,000 - $55,000 per year, depending on experience
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