Strategic Service Delivery Manager

6 days ago

Tanauan, Calabarzon, Philippines beBeeService Full time $120,000 - $170,000

About the Job

We are seeking a highly skilled professional to lead the development and delivery of managed services. This role involves overseeing the implementation, operation, and performance of non-network managed services using a diverse vendor portfolio.

The successful candidate will work closely with cross-functional teams, including engineering, operations, sales, and vendors, to ensure alignment with customer needs and business strategy.

Key Responsibilities:

  • Develop and maintain strategic relationships with key vendors and distributors.
  • Own the full product lifecycle for managed services across SD-WAN, SASE, networking, UCaaS, cloud, IoT, and hardware.
  • Design and integrate scalable, vendor-aligned services.
  • Partner with finance and procurement on pricing models, budgeting, and cost optimization.
  • Champion a customer-centric approach by analyzing feedback, improving reliability and security standards, and serving as an escalation point for critical vendor-related issues.

Requirements:

  • Strong experience managing vendor and distributor relationships.
  • Proven ability to negotiate contracts, SLAs, and pricing to drive business value.
  • Background in product lifecycle management, especially across networking, cloud, UCaaS, and IoT solutions.
  • Skills in service design, operational integration, and creating scalable frameworks.
  • Financial acumen in pricing models, budgeting, and cost optimization.
  • Customer-first mindset with experience improving service quality and handling escalations.
  • Knowledge of compliance, risk management, and vendor security assessments.
  • Ability to collaborate cross-functionally with sales, marketing, finance, and support.
  • Experience tracking KPIs, producing reports, and leading vendor QBRs.
  • Excellent communication, negotiation, and leadership skills.

Why Our Company?

We offer a dynamic work environment that celebrates innovation and bold ideas. Our team values collaboration, open communication, and mutual respect. If you're looking for a challenging and rewarding opportunity to shape the future of business communication, join us

  • A collaborative work environment.
  • Ongoing training and development opportunities.

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