
Senior Regional Delivery Manager
7 days ago
A senior leadership role overseeing the successful execution of client implementation and delivery projects within payments industry regions. As a member of the Delivery Leadership team, this leader will help define and drive the global delivery strategy.
Duties and Responsibilities
- Develop and own regional Delivery Implementation strategy, aligning with commercial, product, and operational priorities and client needs.
- Support development of scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants.
- Maintain global standards for implementation quality, timelines, and documentation.
- Lead high-performing regional delivery teams consisting of Delivery Implementation Managers across different markets.
- Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence.
- Ensure regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals.
- Act as senior escalation point for complex delivery issues and ensure alignment across key stakeholders (Product, Engineering, Compliance, Treasury, and Customer Success).
Required Skills and Qualifications
- 8+ years in implementation, delivery, or onboarding in payments, fintech, SaaS, or enterprise tech within payments or fintech industry, with at least 2 years in leadership role overseeing regional operations/managing multi-region or global.
- Strong understanding of integration models (API, hosted, hybrid) and delivery methodologies (Agile/Waterfall).
- Excellent project management, problem-solving, stakeholder communication skills.
- Strong leadership and team management abilities.
- Proficient in project management methodologies and tools.
- Exceptional communication and interpersonal skills, with fluency in English.
- Ability to analyze complex problems and develop effective solutions.
Benefits and Opportunities
- Remote work: Work from anywhere.
- Flexibility: Flexible schedules driven by performance.
- Fintech industry: Dynamic environment with opportunities to build and boost creativity.
- Referral bonus program.
- Learning & Development: Access to premium training resources.
- Language classes: Free English, Spanish, or Portuguese classes available.
- Social budget: Monthly budget for team social activities.
About the Role
This is an opportunity to leverage your expertise in delivery management to drive success in our dynamic organization.
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