Global Service Delivery Professional

7 days ago

Tanauan, Calabarzon, Philippines beBeeProgramManager Full time ₱2,957,970 - ₱4,799,379
Senior Global Service Delivery Manager

As a Senior Global Service Delivery Manager, you will play a key role in aligning our global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes, and interacting with clients/stakeholders to assess, identify, and solve for health risk drivers to achieve customer retention and expansion.

Key Responsibilities:
  • Partner with cross-functional teams to develop and maintain strategic roadmaps to drive customer retention and expansion.
  • Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness.
  • Continuously assess operational risks and leverage operational understanding of client/stakeholder processes to develop and implement corrective actions globally.
  • Build a culture of globally consistent best practices through continuous improvement by collecting feedback, evaluating efficiencies, and recommending changes to optimize sales delivery.
  • Establish trusted advisor relationships with clients.
  • Act as client champion and facilitate timely resolution of client issues, leveraging resources across the company as needed.
  • Lead expansion and efficiency projects, including change requests.
  • Oversee development and maintenance of knowledge assets to promote repeatability and rapid adoption of best practices.
Requirements:
  • Proficient experience managing mildly complex cross-functional projects and stakeholders, driven by data insights.
  • Self-motivated with a strong vision-setting, strategic problem-solving, and action-driving mindset.
  • Developing persuasive written and verbal communication skills across diverse teams.
  • Experience with process optimization, program management, customer support strategy, or quality assurance.
  • 5-7 years of related experience (sales, presales, or sales training preferred).
  • Decision-making, consensus-building, and conflict management skills.
  • Ability to work under pressure, adapt quickly, be customer-facing, and stay organized.
  • Excellent organizational skills with attention to detail.
  • Ability to prioritize initiatives based on ROI and impact.
  • At least 2 years in a Business Analyst, Solution Architect, Project Manager, or Program Manager role.
Benefits:
  • Health Insurance with Dental Coverage
  • Bereavement Leave
  • Life Insurance
  • Group Personal Accident Program
  • Employee Assistance Program
  • Wellness Incentive Program
  • Learning and Development Programs
Work Environment:

Concentrix is a Virtual First company, meaning most employees will work outside of an office. Equipment will be provided, but a stable internet connection and a dedicated workspace at home are required. You should be within commuting distance of our offices to attend in-person meetings when necessary.

Location:

Makati City - Ayala North Exchange

Language Requirements:

English proficiency required

Time Type:

Full-time

],

  • Delivery Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time $60,000 - $80,000

    Job OpportunityWe are seeking a highly skilled Service Delivery Manager to join our team.About the Role:This is an exceptional opportunity for a talented professional to provide ongoing customer support and relationship management for global device lifecycle programs. As a Service Delivery Manager, you will act as the primary customer-facing representative,...

  • Service Delivery Manager

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeDelivery Full time ₱680,000 - ₱830,000

    Job Title: Service Delivery ManagerThe Service Delivery Manager plays a pivotal role in ensuring the delivery of high-quality customer service experiences for our members and providers. They provide leadership and direction to Client Care Representatives (CCRs) to meet performance targets, focusing on delivering consistent quality and meeting service...

  • Technical Support Professional with Global Focus

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeProfessional Full time $54,000 - $65,100

    At Turnitin, we're a recognized innovator in the global education space. Our team partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.We're seeking a Technical Support Professional with a global focus to join our team. As a key member of our Assessment Delivery Operations and...

  • Delivery and Acquisition Professional

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeTalent Full time $12,000 - $18,000

    Talent Delivery SpecialistAs a Talent Delivery Specialist, you will play a pivotal role in sourcing and qualifying top-tier candidates for our embedded teams and client partners.Key Responsibilities:Craft strategic sourcing approaches that integrate cutting-edge technology with creative, role-specific tacticsDevelop compelling job advertisements that attract...

  • IT Project Delivery Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeManager Full time $7,200 - $7,800

    About our company, we are a global SaaS Platform providing network, voice services, and IT security solutions.We have revolutionized the IT industry by tackling the problems competitors create. Our unique platform helps corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass solution.As a...

  • APAC Global HR Professional

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeGlobal Full time $50,000 - $60,000

    At the forefront of open source software and operating systems, we provide innovative solutions to global enterprises.About This RoleWe require a skilled HR professional to join our APAC region team.You will demonstrate exceptional work ethic and confidence in setting high expectations for colleagues, counterparts, and processes.This role entails providing...

  • Strategic Service Delivery Manager

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeService Full time $120,000 - $170,000

    About the JobWe are seeking a highly skilled professional to lead the development and delivery of managed services. This role involves overseeing the implementation, operation, and performance of non-network managed services using a diverse vendor portfolio.The successful candidate will work closely with cross-functional teams, including engineering,...

  • Service Delivery Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCommunication Full time ₱180,000 - ₱280,000

    Customer Service ExpertWe're seeking a professional who is passionate about delivering exceptional service and making a meaningful impact with every interaction.Key ResponsibilitiesAddress customer inquiries through various channels, providing thoughtful and high-quality responses that reflect our service standards.Support customers with orders, shipping,...

  • Global Customer Experience Professional

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time ₱240,000 - ₱340,000

    A Little About Our CompanyWe are a global team united by our desire to connect diverse people with common values for impact.About Your RoleYou will interact with customers across multiple channels to provide accurate information with empathy and professionalism.Handle customer consultation calls, troubleshooting, escalations, and complex...

  • Global Operations Manager

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱600,000 - ₱800,000

    Leading a high-performing team of technical support engineers is a demanding yet rewarding role.Key Responsibilities:Manage scheduling, coverage, escalations, and rotation planningDrive continuous improvement in our operations and service deliveryMentorship and coaching are essential to the success of this position. You will be responsible for developing the...