Customer Support Operations Manager

1 day ago

Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱6,000 - ₱9,000

About our company, a dynamic and innovative Tech E-commerce organization.

We operate multiple direct-to-consumer brands in the intimate apparel and beauty sectors, focusing on data-driven strategies to scale our businesses.

We have an online community dedicated to promoting body positivity and are committed to creating high-quality products and services that enhance the customer experience and support long-term growth.

Job Overview

We foster a culture of collaboration, innovation, and continuous learning.

We invest in our people and provide support and development opportunities for personal and professional growth.

Our remote-first approach allows you to work from anywhere in the world with a diverse and talented team worldwide.

We are looking for a Customer Support Operations Manager, a role focused on overseeing workflows, queue management, and collaborating with cross-functional teams to improve customer support operations.

Key Responsibilities
  • Manage workflows efficiently, ensuring timely resolution of customer queries.
  • Develop and implement automation solutions using triggers and queue management techniques.
  • Collaborate with cross-functional teams to integrate AI into customer support operations.
  • Analyze customer feedback and develop insights to drive business decisions.
  • Communicate effectively with stakeholders to ensure seamless customer support.
Requirements
  • Zendesk Certified Administrator (Required)
  • Expertise in Zendesk automation, triggers, and queue management.
  • Experience with Zendesk AI setup and integrations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Proficiency in reporting and presentation creation.
  • Ability to document workflows and suggest process improvements.
What We Offer
  • Growth and development opportunities both professionally and personally.
  • A safe, inclusive space that values diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Comprehensive benefits package including remote work, paid holidays, learning subsidies, and more.

Recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers.

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