Customer Support Manager

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000
Job Summary

We are seeking a seasoned customer support leader to oversee daily support operations, coach support specialists, and ensure exceptional client and user experiences.

This role plays a crucial part in leading and developing our team, overseeing day-to-day support tasks, and ensuring our clients receive top-tier service.

Key Responsibilities
  • Ticket Management: Oversee daily ticket management, call queues, and escalations to ensure efficient support delivery.
  • Team Development: Mentor and develop a team of customer support specialists to deliver exceptional client and user experiences.
  • Performance Monitoring: Monitor team performance, set KPIs, and ensure service levels (SLA/response times) are consistently met.
  • Issue Resolution: Handle complex customer issues and serve as the point of escalation for high-priority cases.
  • Cross-Functional Collaboration: Collaborate with Technical Support, Operations, and Field teams to resolve cross-functional issues.
Required Skills and Qualifications
  • Leadership: Strong leadership and coaching skills with the ability to motivate and develop a team.
  • Communication: Excellent communication and interpersonal skills.
  • Organizational: Strong organizational and multitasking abilities.
  • Adaptability: Fast learner with adaptability in a fast-paced environment.
  • Experience: Minimum 3 years of experience in customer support with at least 1 year in a supervisory or team lead role.
  • Languages: Professional English fluency.
  • Tools: Experience using Salesforce.
Benefits

This role may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support and thrive in a dynamic environment, we invite you to apply for this position.

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