Client Experience Specialist

1 week ago

Tacloban City, Eastern Visayas, Philippines beBeeAdvocate Full time ₱1,200,000 - ₱1,600,000
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Advocate. The successful candidate will be responsible for providing accurate and valid information to customers, while maintaining excellent client relations and problem resolution.

Key Responsibilities:
  • Interact with customers to provide accurate and valid information with high empathy, courtesy, and professionalism
  • Efficiently handle incoming calls, emails, and other communication channels
  • Record and maintain detailed client information; ensure excellent client relations and problem resolution
  • Schedule and coordinate visits with nurses, ensuring accurate and timely appointments
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases
  • Payment processing by collecting payments via platforms such as Stripe and ensuring accurate record-keeping
  • Assist with coordinating events and special initiatives as needed
  • Monitor and maintain supply inventory
  • Utilize multiple screens and perform tasks with high accuracy and efficiency
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
Requirements:
  • Curious and authentic individual with excellent analytical and critical thinking skills
  • Detail-oriented with the ability to manage multiple priorities simultaneously
  • Passionate about delivering service excellence and maximizing customer satisfaction
Preferred Skills:
  • Background in sales and client relations
  • Prompt and punctual, with the ability to meet deadlines
  • Comfortable with collaboration tools
  • Quick typing skills and experience managing tasks across multiple screens

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