Customer Experience Specialist

11 hours ago


Tacloban City, Eastern Visayas, Philippines beBeeCustomerExperience Full time $70,000 - $85,000
Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for interacting with customers to address their inquiries and resolve complaints regarding products and services.

Main Responsibilities
  1. Interact with customers through various channels such as email, phone, or chat support to address their concerns and provide timely and professional service.

  2. Collaborate with internal and external teams to handle customer needs and ensure that issues are properly prioritized, documented, tracked, and resolved.

  3. Perform problem tracking and identify opportunities for continuous process improvement.

  4. Analyze data to determine trends and develop solutions to improve the overall customer experience.

Requirements
  • A bachelor's degree in any field.
  • At least 3 years of customer service experience, preferably in email, phone, or chat support.
  • Previous experience supporting SaaS products and cloud-based applications, as well as MS Office applications.
  • Excellent communication and interpersonal skills.
Benefits

This is a great opportunity to work with a dynamic team and contribute to delivering world-class client experiences while creating access to dignified work in communities worldwide.



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