Customer Experience Champion

2 weeks ago

Tacloban City, Eastern Visayas, Philippines beBeeCustomerService Full time ₱2,200 - ₱3,000

About the Role

A Senior Customer Advocate plays a key role in delivering exceptional client experiences. They interact with clients' customers to provide timely and accurate information, addressing product and service inquiries while resolving customer complaints.

Responsibilities:

  • Provide courteous and empathetic support to customers via various communication channels.
  • Assist associates with general queries and needs, promoting a collaborative work environment.
  • Utilize data to drive decision-making and optimize customer experience.
  • Escalate issues promptly, ensuring seamless resolution and meeting internal and external expectations.
  • Identify opportunities for process improvement, enhancing overall efficiency and effectiveness.

Requirements:

  • Bachelor's degree in any field with passion and dedication.
  • 2-3 years of customer service experience, preferably in email, phone, or chat support.
  • Advanced knowledge of cloud-based applications, including Google Drive, Google Sheets, and MS Office.
  • Experience with CRM systems and software.
  • Excellent verbal and written communication skills, with strong phone contact handling abilities.

We're Looking For:

Impact-driven individuals who share our commitment to excellence, empathy, and continuous improvement. If you possess a growth mindset, are passionate about helping others, and thrive in dynamic environments, we want to hear from you

Your Qualifications:

  • Strong problem-solving and analytical skills, with attention to detail and accuracy.
  • Ability to learn quickly, navigate new technology, and adapt to changing priorities.
  • Customer orientation, with a focus on building meaningful relationships and driving results.

The Ideal Candidate:

Someone who embodies our core values: Curious, Dynamic, and Authentic. If you're a team player with a passion for delivering exceptional customer experiences, we encourage you to apply

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