Senior Technical Customer Experience Specialist

23 hours ago

Tacloban City, Eastern Visayas, Philippines beBee Careers Full time $40,000 - $80,000
Technical Support Advocate

A Little About Our Team

  • We're a global organization dedicated to delivering exceptional client experiences.
  • We connect diverse individuals with common values to create meaningful work opportunities worldwide.

Our Core Values Drive Us Forward

  • We embody authenticity, curiously seeking ways to improve our services.
  • Dynamism fuels our growth, enabling us to adapt and thrive in a fast-paced environment.
  • Ambitious vision and operational excellence combine to drive our success.
  • Empathy is at the heart of our partnerships, ensuring we prioritize customer satisfaction.

About This Role

This position involves providing expert technical support, troubleshooting, and guidance for our product.

The Technical Support Advocate will provide assistance to customers, partners, and colleagues in a dynamic environment, maintaining professionalism and ensuring high client satisfaction.

What We're Looking For

  • We seek impact-driven individuals passionate about helping us grow and achieve our purpose.
  • Our team members are expected to give their all, share their talents and quirks, and embody our core values.

Key Responsibilities

  • Provide technical support via various channels, including phone, email, and chat.
  • Respond promptly to customer inquiries in accordance with service level agreements.
  • Diagnose and resolve technical issues efficiently, escalating complex cases when necessary.
  • Stay updated with evolving technologies and adapt to process changes.
  • Participate in training to enhance skills and knowledge.
  • Share knowledge with the team and assist in training new members.
  • Deepen understanding of client products and services.
  • Ensure customer satisfaction through prompt responses.
  • Support team collaboration and take on additional responsibilities as needed.

Your Qualifications

  • You should have at least 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications is required.
  • Experience with SaaS products is beneficial.
  • You must be passionate about creating exceptional customer experiences and exceeding expectations.
  • You should be able to thrive in a dynamic environment.
  • Metrics-driven with experience handling high volumes of interactions.
  • Strong conflict resolution skills and an even temperament.
  • Effective written communication skills, conveying tone appropriately.
  • Creative problem-solving abilities.
  • Excellent judgment and empathy.
  • A proactive attitude with minimal supervision.

Benefits and Perks

  • Private health insurance.
  • Paid time off.
  • Training & development opportunities.

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