Client Experience Specialist

16 hours ago

Tacloban City, Eastern Visayas, Philippines beBeeCustomer Full time ₱30,000 - ₱50,000
Job Overview

Boldr is a global organization dedicated to delivering exceptional client experiences and creating access to dignified, meaningful work in communities worldwide.

Our Values
  • Meaningful connections start with Authenticity
  • We do our best work by being Curious
  • We grow by remaining Dynamic
  • Our success combines Ambitious Vision with Operational Excellence
  • At the heart of great partnerships, we'll always find Empathy

As an Operations Coordinator, you will oversee operational tasks such as managing incoming communications, scheduling nurse visits, processing payments, updating documentation, and handling general administrative duties. This role requires someone who is highly organized, detail-oriented, and a skilled communicator, with the ability to work efficiently in a fast-paced environment.

You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. Efficiently handle incoming calls, emails, and other communication channels, record and maintain detailed client information, ensure excellent client relations and problem resolution, schedule and coordinate visits with nurses, update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.

Your Role
  • Provide exceptional customer service and support
  • Manage and prioritize multiple tasks and projects
  • Communicate effectively with customers and team members
  • Maintain accurate and up-to-date records and documentation
  • Identify opportunities for process improvement and implement changes

You are expected to deliver service excellence and maximize customer satisfaction. Work with the external team to stay updated on product and service knowledge. You must be curious and authentic, just like us.

About You
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Detail-oriented with the ability to manage multiple priorities simultaneously
  • Passionate about client satisfaction

Apply now if you have at least a bachelor's degree in any field you're passionate about, proven experience in office administration, customer service, or related fields, proficiency in using Google Workspace, fluent in English with excellent reading comprehension, verbal, and written communication skills, experience in call center environments and sales is highly valued.

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