Full Time Customer Service Representative
1 week ago
We are seeking a customer service professional to join our team. As a customer service representative, you will be responsible for providing exceptional service to our clients via phone, email, and chat.
Your primary goal will be to deliver a positive experience for each client interaction, ensuring their needs are met and exceeded.
You will work closely with our clients to understand their concerns, provide accurate information, and find solutions that meet their needs.
This is a full-time position, working from home, requiring a reliable internet connection.
About the Role- Provide excellent customer service to clients via phone, email, and chat.
- Understand client concerns, provide accurate information, and find solutions.
- Work closely with clients to ensure their needs are met and exceeded.
- 3-5+ years of experience in telecommunications or BPO industry, preferably with North American accounts.
- 1 year of experience working with Excel and/or Google Spreadsheets.
- A reliable internet connection - No Pocket Wifi.
- Monthly Salary: ₱25,200-₱32,000.
- Monthly Employee Recognition Awards up to ₱4,000.
- Internet Reimbursement up to ₱2,000 Per Month.
- Annual Paid Company Outing.
- Paid Time Off Up to 8 Calendar Days Per Year.
- Attending inbound and outbound calls, live chats, emails, and text messages from current clients.
- Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.
- Answering any customer inquiries & redirecting appropriate customers to respective departments when needed.
- Finding and implementing the correct solution for each customer.
- Collecting customer testimonials and handling reviews.
- Attending to administration duties such as data entry, funding, and reports.
We are a financial services company revolutionizing access to financial solutions for Canadians.
We provide smart credit-building, mortgage, and lending solutions to millions of Canadians who struggle with high-interest debt and limited financial options.
We are one of Canada's fastest-growing fintech companies, helping 1 million customers explore their financing options with ease online, via text, or over the phone.
Recruitment Process- Step 1: Initial Contact - Our Talent Acquisition Coordinator will connect with you to confirm your experience and understand what you're looking for.
- Step 2: Interviews & Assessment - If there's a fit, you'll be scheduled for an interview with the Hiring Manager. Successful candidates will then undergo a background check, including verification of your identity and work-from-home setup.
- Step 3: Offer & Onboarding - Once you pass the background check, you'll receive your job offer and begin onboarding. This includes scheduling time with our Technical Team to ensure your computer is properly set up for your first day.
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