Contingent Customer Service Representative

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Opportunity

We are seeking highly skilled customer service representatives to work remotely on a contingency basis in response to disaster relief efforts.

The ideal candidate will apply the latest customer service techniques and learn account management systems while helping improve customers' experiences during a difficult time.

Candidates accepted for this role will be contacted on an as-needed basis. Availability is required from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Responsibilities
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve customers' experiences
  • Utilize service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevail
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits

This opportunity offers a chance to make a positive impact during a critical time. As a customer service representative, you will have the opportunity to develop your skills and gain valuable experience.

What We Offer

We provide a supportive and dynamic work environment that fosters growth and development. Our team is committed to excellence and dedicated to delivering exceptional results.

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