Operational Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeTelecom Full time ₱800,000 - ₱1,200,000
Job Overview

This role is ideal for an individual with a passion for telecommunications and a drive to deliver exceptional operational support. As a key member of our team, you will be responsible for the day-to-day maintenance and monitoring of our BSS systems.


Duties and Responsibilities

BSS System Monitoring and Maintenance

  • Continuously monitor system performance to ensure seamless operation and minimal downtime.
  • Perform routine checks and preventive maintenance to prevent potential issues.
  • Collaborate with cross-functional teams to identify and resolve system bottlenecks.
  • Respond to incidents in a timely manner, providing expert technical support and troubleshooting services.
  • Maintain accurate records of system activity and provide regular status updates.

System Configuration and Upgrades

  • Evaluate and implement system configurations to align with business objectives.
  • Work closely with IT teams to plan and execute system upgrades, ensuring seamless transitions.
  • Develop and maintain comprehensive documentation of system changes and updates.

Performance Optimization

  • Analyze system performance metrics to identify areas for improvement.
  • Implement data-driven solutions to optimize system efficiency and reduce resource consumption.
  • Collaborate with stakeholders to develop and implement performance tuning measures.

User Support and Training

  • Provide high-quality technical support to end-users, resolving issues promptly and efficiently.
  • Design and deliver training programs to educate users on new system features and functionalities.
  • Develop and maintain user guides and operational documentation to facilitate knowledge sharing.

Data Management

  • Ensure data accuracy and integrity within our BSS systems.
  • Perform data reconciliation and validation tasks to support billing and revenue assurance processes.
  • Develop and implement robust data backup and recovery procedures to safeguard critical information.

Documentation and Reporting

  • Prepare and present regular reports on system performance, incident resolution, and service availability.
  • Document all system changes, incident resolutions, and maintenance activities to maintain a record of our operations.
  • Maintain up-to-date records of system configurations and operational procedures.

Security and Compliance

  • Implement and maintain robust security measures to protect our BSS systems from unauthorized access and threats.
  • Ensure that our operations comply with regulatory requirements and company policies.
  • Conduct regular audits and vulnerability assessments to identify and mitigate potential risks.

Collaboration and Coordination

  • Work collaboratively with cross-functional teams to ensure seamless BSS operations.
  • Coordinate with vendors and third-party providers to resolve system issues and manage service contracts.
  • Participate in project meetings to provide operational insights and support new initiatives.
  • Identify opportunities for improving BSS operations and propose solutions to enhance efficiency.
  • Stay updated on industry trends, new technologies, and best practices in BSS operations.
  • Support the development and implementation of operational strategies for future BSS enhancements.

Requirements
  • Bachelor's degree in Information Technology or a related field.
  • Strong understanding of telecom BSS systems and relevant technologies.
  • Hands-on experience with customized BSS platforms and relevant programming languages.
  • Excellent problem-solving skills, attention to detail, and strong communication skills.
  • Experience with ITIL processes and incident management frameworks is a plus.

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