Care Coordinator Specialist

6 hours ago


Mandaue City, Central Visayas, Philippines beBeeScheduling Full time $60,000 - $80,000
Job Description:

The role of an Intake Specialist serves as the operational nerve center for client-caregiver coordination.

  • Scheduling Matrix Management: The individual owns the scheduling matrix and manages day-to-day logistics, ensuring optimal match based on skill, location, and availability.
  • Care Request Coordination: This includes monitoring incoming care requests and coordinating responses within SLAs.
  • Scheduling Software Maintenance: The specialist maintains the scheduling software with updated client/caregiver details.
  • Communication Hub: They serve as a vital communication hub between clients, caregivers, and office staff, proactively communicating to confirm schedules, address changes, and manage coverage gaps.
Key Responsibilities:
  • Real-time Scheduling: Handle real-time caregiver-client scheduling.
  • Incoming Care Requests: Monitor and coordinate responses.
  • Scheduling Software Updates: Maintain software with updated client/caregiver details.
  • Communication: Communicate with caregivers and clients to confirm schedules and address changes.
  • Staff Support: Coordinate with care managers and back-office staff for incident reporting and follow-ups.
  • Gaps Identification: Identify gaps in caregiver coverage and work cross-functionally to resolve.
  • Reporting: Generate reports on staffing coverage, fulfillment rates, and productivity.
Requirements:
  • Experience: 5+ years in home health/home healthcare scheduling or patient coordination.
  • Skills: Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Languages: Excellent written and spoken English.
  • Organizational Skills: Strong organizational and time management skills under shifting priorities.
  • Behavioral Compliance: HIPAA-compliant behavior.
  • Data Protocols: Familiarity with U.S. healthcare data protocols.
Benefits:
  • Opportunity to work in a dynamic environment.
  • Professional growth and development.
  • Competitive compensation and benefits package.


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